HEARTS KIND

Who Is Hearts Kind? ​

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Our founder Florica, created Hearts Kind with the aim of delivering care differently than other agencies.

 

Experienced in the Care sector for over 17 years, Hearts Kind understands that as we age, we wish to continue enjoying our lives in a way as normal as possible in the comfort of our own home without the financial stress or putting too much pressure on loved ones trying to help care.

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We understand that finding the right carer relationship can be difficult, especially when it's a new experience for yourself or a loved one. It's important that the correct support is received that allows you or a loved one to stay happy and comfortable at home connected to their lives. 

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Hearts Kind was created to improve the way we look after one another across our communities, making it easier for people to get the support they need but maintaining their independence and quality of life. 

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   Our Status and Difference to Care 

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 Care Quality Commission (CQC) defines companies like Hearts Kind as an Introductory Agency pursuant to the Health & Social Care Act 2008.

As an Introductory Agency we are here to help match and introduce  you to a self-employed professional carer and help the ongoing relationship run smoothly. 

What an Introductory Agency can do​​

• ​Through our easy-to use website we are connecting people directly with Self-Employed carers who are best suited to their needs, whether it be for one hour, one-off arrangement or ongoing care and support.

• We connect carer based on their personality, skill and experience, ensuring care recipients can enjoy companionship and experienced whilst keeping their routines and hobbies.

• We help source a replacement of carer when break is taken or substitute professional, as required, on an on-going basis. 

• Provide payroll services for care recipient and self-employed carers 

• Provide support services for care recipient and self-employed carer to make sure the care is managed accordingly .

• Conduct regular checks to make sure care recipient and family are happy with the introductory agency services.

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What an Introductory Agency can`t do

 

• We cannot provide direct training or implement mandatory training to self-employed carer or manage their performance.

• We cannot create a Care Plan for the needs and support of the care recipient 

• We cannot advise, direct or change how a self-employed carer provides care.

• We cannot act as an advocate for the care recipient, changing the care received or  providing care advice.

• We cannot review or manage the care plan 

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